Observe
Use approved sample or live-but-private workflow inputs.
Prove the workflow safely
Let the AI employee work in the shadows first.
For a limited pilot, the employee prepares responses, summaries, routing recommendations, or next steps while your team remains the only party allowed to send or approve them.
✓ No autonomous customer sends✓ Every recommendation reviewable✓ Clear launch evidence
Draft
The AI prepares the response or action without completing it.
Compare
Your team scores accuracy, usefulness, tone, and time saved.
Decide
Launch only the responsibilities that have earned approval.
Pilot scorecard
Evidence before access.
- Response accuracy and policy alignment
- Human edits required
- Escalations correctly identified
- Estimated handling time returned
- Clear go, revise, or stop decision